Ordering Information
EXCELLENT CUSTOMER SERVICE
Our service is guaranteed. If you need to return any unused product with the original packaging, we will take it back and give you full credit for the material. We are here to make your job of buying quality instruments easy and hassle free!
ORDERING: NO MINUMUM ORDER REQUIREMENTS
Orders may be placed securely online, by Fax to 586-755-3255 or by phone at 877-211-0209.
ORDER ACKNOWLEDGEMENT
Upon placing an online order, you will receive an automated response that we have your order. Shortly thereafter, you will receive an acknowledgement of your order including product availability and ship date, followed by a shipment confirmation with tracking number. Orders that come in via fax will receive the same acknowledgements through that medium.
SALES TAX
We will automatically withhold sales tax for all orders. If your organization is tax exempt, you are responsible for ensuring that we have your exemption certificate(s) on file before placing an online order. To do this, send us a completed credit app along with your tax exemption information. We are unable to refund sales tax after online order placement.
SHIPPING
We ship via UPS to anywhere in the United States or Canada. Air shipment rates, along with rates for non-contiguous US States and Canada, can be calculated in your shopping cart prior to checkout. Contact us directly to arrange shipments to other locations and countries. Materials will be shipped on working business days. Orders for stock material placed by 3:00 PM EST will typically be shipped the same business day. If we cannot ship as promised, we will contact you immediately via E-mail or phone.
RETURNS TERMS AND CONDITIONS
We accept returns within 90 days of shipment for all Valves & Instruments® stocked material that is sent back unused and in the original packaging. Restocking fees may apply depending on the product. If the return is due to our error, we will provide a full refund or replacement including return freight. All special ordered products (non-stocks) will have a restocking fee, which will vary depending on the manufacturer's return policy. Some products (like custom metal hoses and liquid-filled gauges) are assembled-to-order and may not be eligible for return. Request return authorization by email or call us at 877-476-4896. Material returned without authorization or after 90 days may be subject to a minimum 10% restocking fee.
PRODUCT WARRANTY
All of our products come from reputable manufacturers. Their product warranties apply. Contact us to request product warranty information.
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