EXCELLENT CUSTOMER SERVICE
Our service is guaranteed. If we make a promise and miss our ship date, the freight’s on us*. If you need to return any unused product with the original packaging, we’ll take it back and give you full credit for the material. We’re here to make your job of buying quality instruments easy and hassle free!
ORDERING: NO MINUMUM ORDER REQUIREMENTS
Orders may be placed securely online using our shopping cart, by Fax to 586-755-3255 or by phone at 877-211-0209 or 586-755-3110.
Upon placing an online order, you will receive an automated response that we have your order. Shortly thereafter, you will receive an acknowledgement of your order including product availability and ship date, followed by a shipment confirmation with tracking number. Orders that come in via fax will receive the same acknowledgements through that medium.
FORMS OF PAYMENT
For your convenience, you can order online with your credit card in a safe and secure environment. We accept MasterCard, Visa and American Express. Your credit card will not be charged until your order has shipped. You can also purchase materials by check or money order. If you would like to create a credit account for purchases, please fill out our account setup form and return it to us.
We will automatically withhold sales tax for all orders. If your organization is tax exempt, you are responsible for ensuring that we have your exemption certificate(s) on file before placing an online order. To do this, send us a completed account setup form along with your tax exemption information. We are unable to refund sales tax after online order placement.
We ship via UPS to anywhere in the United States or Canada. However, our $9.95 per-order flat rate applies only to destinations within the contiguous United States. Air shipment rates, along with rates for non-contiguous US States and Canada, can be calculated in your shopping cart prior to checkout. Contact our Customer Service Department to arrange shipments to other locations and countries. Materials can only be shipped Monday through Friday. Orders for stock material placed by 3:00 PM EST will typically be shipped the same business day. If we cannot ship as promised, we will contact you immediately via E-mail or phone.
We accept returns within 90 days of shipment for all V&I stocked material that is sent back to us unused in the original packaging. Restocking fees may apply depending on the product. If the return is due to our error, we will provide a full refund or replacement including return freight. All special ordered products (nonstocks) will have a restocking fee, which will vary depending on the manufacturer's return policy. Some products (like custom metal hoses and liquid-filled gauges) are assembled-to-order and may not be eligible for return. Request return authorization by email or call us at 877-476-4896. Material returned without authorization or after 90 days may be subject to a minimum 10% restocking fee.
All of our products come from reputable manufacturers. Their product warranties apply. Contact us to request product warranty information.
Smith Instrument and our Valves & Instruments® division assumes no liability for the use of products that are available or sold on our website. Information provided by Smith Instrument and our suppliers is for users to make technically competent product selections. These products can be applied in a multitude of ways, and it is the sole responsibility of the user to select and apply the appropriate product, and use it appropriately. Smith Instrument will not be liable for any loss, damage or expenses of any kind arising from the use of our products, the improper use of our products or the inability to use our products. Please select your products with care.
* Via UPS Ground